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Customer Success Manager:in (m/f/d)

We are i-flow – a successful deep-tech software start-up and we need your support! We accelerate the digital transformation of our customers in the manufacturing industry and enable data-driven use cases at scale.

  • Ort: Hybrid (Base: Munich)
  • Typ: Full-Time (permanent)
  • Level: Junior
  • Start: Anytime
We rethink digital use cases and break through the toolchain of today’s industrial companies with our solution. We are revolutionizing the use of IIoT and data-driven use cases. Our customers from the automotive, mechanical engineering and automation sectors rely on us all over the world. You are to make a decisive contribution to this and to our growth. You are expected to play a leading role in achieving our goals and take responsibility for the success of our customers with i-flow. Do you feel like it?

What you can expect:

  • Develop and implement customer success strategies to ensure high customer satisfaction and retention
  • Proactively communicate with clients to understand their needs and identify emerging issues early on
  • Collaborate with sales and product teams to ensure clients’ expectations are met and feedback is utilized for product improvement
  • Provide training, resources, and support for clients to successfully achieve their goals with i-flow solutions
  • Regularly report and track customer satisfaction, usage data, and retention metrics
  • Identify upselling and cross-selling opportunities within the existing customer base
  • Participate in client meetings and presentations to build long-term relationships and strengthen trust in our solutions

What you bring to the table:

  • Bachelor’s degree in Business, Engineering, or a related field
  • Strong communication and interpersonal skills with the ability to effectively present and communicate at various organizational levels
  • Solution-oriented mindset and approach with a strong focus on customer satisfaction
  • Self-starter with excellent time management and organizational skills
  • Ability to work in a fast-paced environment and adapt to changes
  • Knowledge of the IIoT and data management industry is a plus

What you can look forward to:

  • Work in an appreciative environment (e.g., flat hierarchies, bi-directional feedbacks, regular team events) with a fun team
  • We trust you and your flow and therefore offer you a mostly self-determined work model(work from anywhere and at any time)
  • We pursue our vision with focus and live an open feedback culture in the team (e.g., regular 360° feedback sessions)
  • We offer a starter pack with the latest hardware(choose your own, also for private use) incl. Noise Canceling Headphones, Ultra Wide Monitor, Mechanical Keyboard and MX Master mouse
  • We offer you a competitive salary with performance-based incentives
Will you join us in fundamentally changing how the industry works with data? Then become part of our team now.

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